Every shop runs differently, and software that insists otherwise gets worked around within a fortnight.
The stages a job moves through are defined per company. Rename them, add one, remove one, reorder them, or run different templates for different kinds of work.
Rules attach to the transitions. Some are built in for the trade — an automotive job needs a vehicle on it before it can be approved, and a technician on every labor line before it reaches the bay. Others are yours to set, and some can be left as a manager override rather than a hard stop. Either way the software holds the line rather than relying on everyone remembering.
Because it is configuration rather than code, changing the process is a change you make on a Tuesday afternoon — not a feature request.
Try it on your own work
Two weeks, everything switched on, no card. Put a real job through it and see whether the numbers come out the way you expect.
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